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Cookie Policy


This privacy statement sets out how Heart & Sole Limited (“we” “us” or “our”) who operate the website at (“Site”) use the information you give us. At any time amendments may be made to this privacy statement by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you have agreed to the new privacy statement.

If you are under 16 we require you to inform a parent or guardian about the Privacy Policy and Terms and Conditions pertaining to Heart & Sole Limited, we also require their consent before registering or placing an order with Heart & Sole Limited.

We are committed to respecting your privacy. Once you have provided us with any information by which you can be identified then it will be used in accordance with this privacy policy.



A cookie is a small piece of information stored on your computer by your browser and tracks your movements within websites, browsers are normally set to accept cookies but you are able to change these settings to prevent this should you wish to.

Cookies are cannot harm your computer and do not store sensitive information like your credit card details within them.

This site may capture information about your visit which will help us improve our service, or it may be used to provide you with Heart & Sole products as advertisements when visiting other websites.

There are four types of cookies;

  • Details cookies – these allow the website to record your username, location, or other preferences to make browsing easier and more personal.
  • Functionality cookies – these make wish lists and shopping baskets possible.
  • Analytics cookies – these are to measure how the website is used and allows us to improve the website for your experience.
  • Advertising cookies – these deliver relevant advertisements to you and also measure the effectiveness of advertising campaigns.

If you want to delete any cookies that are stored on your computer, refer to the support section relating to your internet browser.

There is further information on cookies at Be aware that deleting cookies or disabling cookies may hinder your experience and limit features available.



When you place an order or register with our service then you are consenting to the collection of your personal data. When placing an order the information we need to hold includes your name, email address, home address, phone number, shipping address, credit and debit card billing address(es) so we can process your order successfully.

Saved card details are never shared and are only used within the Payment Service Provider’s systems. Your telephone number may be given to the courier to update you with progress of your order and to assist with delivery.



This information is required to provide you with a fantastic service and fulfil your needs, your information may be used in the following scenarios;

  • For our records
  • To pass on to whom our Terms and Conditions state can be provided with them (couriers and subcontractors)
  • For the prevention and detections of fraud, or law permitting our duty to disclose it to a third party
  • To allow us to improve our products and services
  • To allow our representatives to follow up a purchase as part of our customer care procedures
  • For use in competitions and prize draws that you may enter
  • No data is ever sold to third party marketing companies


When you use this Site and have not advised us to the contrary you are agreeing we may use  your information for the purposes stated, we may also pass on information about you to the following for the same purpose;

  • Employees of Heart & Sole Limited to administer and control accounts
  • Other organisations that run competitions you may enter
  • Other divisions of Heart & Sole Limited
  • Agents who profile your information that allow us to tailor your experience and service better


We may use your information to contact you about special offers, goods, and services unless you state otherwise. If you change your mind you can inform us by email to or writing to Customer Services, Heart & Sole, 7D Whitebridge Estate, Stone, Staffordshire, ST15 8LQ.



Our website may contain links to other websites that could also be of interest. Once you leave our website however we have no control over the content or security of that website, therefore we cannot be responsible for the privacy of your information on these sites and they are not governed by our privacy statement.